Billing & Invoicing

Invoices are sent electronically to the billing contact named in your proposal or account details. Please ensure your billing email address and company information remain current.

Each invoice typically includes:

• Our company details and your billing information.
• A description of services or milestone delivered.
• The invoice date and payment due date.
• The amount due in ZAR and applicable tax information.
• Payment instructions for EFT.

If you believe an invoice is incorrect, notify us in writing within ten (10) business days of the invoice date, specifying the disputed amount and reason. Undisputed portions remain payable by the due date. We will review disputes promptly and issue a credit note or clarification where appropriate.

You should retain copies of invoices and proof of payment for your records and tax purposes. We maintain billing records in accordance with our legal and accounting obligations.